These Terms of Use ("Terms") govern your access to and use of the website groundworkcx.com (the "Site"), operated by Groundwork CX LLC, a Virginia limited liability company ("Groundwork CX," "we," "us," or "our"). By accessing or using the Site, you agree to these Terms. If you do not agree, please do not use the Site.
About the Site
The Site provides information about Groundwork CX's consulting services, including articles, position papers, and other content related to customer experience and organizational capability. The Site is intended for a professional business audience.
Intellectual Property
Site content. All text, graphics, position papers, frameworks, and other materials on the Site are owned by Groundwork CX LLC or its licensors and are protected by copyright and other intellectual property laws. You may view, download, and print content from the Site for your own personal or internal business reference. You may not republish, redistribute, sell, or create derivative works from Site content without our prior written permission. If you quote or reference our content elsewhere, please attribute it to Groundwork CX and, where practical, link back to the Site.
Trademarks. Company-Focused CX™, Customer-Centric Execution™, and other terms marked with ™ on the Site are trademarks of Groundwork CX LLC, claimed under common law. They have not yet been registered with the United States Patent and Trademark Office. You may not use these marks in a way that suggests endorsement, affiliation, or origin from Groundwork CX without our permission.
Not Professional Advice
Content on the Site, including position papers, articles, and frameworks, is provided for general informational purposes only. It does not constitute professional, consulting, or legal advice, and it is not a substitute for engaging Groundwork CX or another qualified advisor to address your organization's specific circumstances. No outcome or result is guaranteed by reading or downloading this content.
Acceptable Use
When using the Site, you agree not to:
- Use the Site for any unlawful purpose
- Attempt to gain unauthorized access to the Site or its underlying systems
- Scrape, harvest, or systematically extract content from the Site without permission
- Submit false or misleading information through the contact form
- Interfere with the Site's normal operation
Third-Party Links and Services
The Site may link to or rely on third-party services, including the analytics and hosting providers described in our Privacy Policy. We do not control and are not responsible for the content or practices of third-party websites or services linked from the Site.
No Warranty
The Site and its content are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of accuracy, completeness, or fitness for a particular purpose. We do not guarantee that the Site will be uninterrupted, secure, or error-free.
Limitation of Liability
To the fullest extent permitted by law, Groundwork CX LLC will not be liable for any indirect, incidental, consequential, or special damages arising from your use of, or inability to use, the Site, even if we have been advised of the possibility of such damages.
Indemnification
You agree to indemnify and hold Groundwork CX LLC harmless from any claims, losses, or damages arising from your misuse of the Site or violation of these Terms.
Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will update the effective date at the top of this page. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms.
Future Paid Transactions
These Terms currently do not address online purchases or payments, since the Site does not process them. If Groundwork CX begins offering direct purchases, deposits, or paid bookings through the Site (for example, book sales or diagnostic scheduling), these Terms will be updated to include the applicable sales terms before that functionality goes live.
Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the state and federal courts located in Virginia.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Contact Us
If you have questions about these Terms, contact us at: